Just Relax, This Is The Most Flexible Return Policy We Have Ever Heard :-)
Roumaan.com’s first priority is customer satisfaction. To ensure that we have placed a hassle free return mechanism and policy in place. If you wish to return an item, you could do so for all items bought on our website within Three (3) Days of the date of purchase, as long as the item(s), any related accessories and/or tools and components – along with the Original Packaging - is in the original state and condition when purchased and received.
We can arrange a return pick up for you. To ensure you are within the Policy time-frame for returning your purchase, please make sure that you contact us as soon as you have decided on returning an item. To do so, please visit our CONTACT US page and once we receive a message from you, you can relax, our representative will get in touch with you.
We would like to request you to check your item(s) as soon as you receive in order to guarantee the best service from our end.
REFUNDS WILL BE DONE ONLY THROUGH ORIGINAL MODE OF PAYMENT.
- Items bought on Roumaan.com are under ONE YEAR WARRANTY. The products having less or no warranty will have the details mentioned in the description of the product. Some items might be on a longer warranty period as well, so we request our customer to read the description on the product detail page very carefully.
- If an item received is not the same one ordered, doesn`t work or function as advertised, is missing any component or accessory, faulty, damaged or not in the advertised condition, you have the right to return it and we will arrange for it.
- You are also given a feature on every product page to rate the item’s quality and working. You have all the rights to rate the product’s performance. You have the options of filing a complaint as well, rating the product and at any time contact the Roumaan.com team directly.
- You have the right to return the item only when you have received the time and signed off the delivery order for the same. As mentioned above, it should be communicated to the Roumaan.com customer service team within 3 days once you receive the item.
- Refunds will be done smoothly to your Roumaan.com account.
- Finally and to give you the ultimate Peace of Mind, should you still be unsatisfied with a purchase after the conditional time-frames for Returns has elapsed, you could still contact us to discuss your concerns and we will attempt to help out in every way we can. Any returns beyond the time-frames of our No-Questions-Asked policy mentioned above might be subject to a 30% deduction from the total price of purchase and Roumaan.com reserves the right to only refund 70% of the amount.
- Due to hygienic reason exchange of Jewelleries / Personal care items are not possible
If you still have concerns, then please visit our Frequently Asked Questions (FAQs) section or call us through the methods available on the Contact Us page.